Levels of Care
Our Levels of Care Cover All of Our Assisted Living and Memory Care Rooms
Our community offers a variety of senior care options designed to support your loved one’s evolving needs. Whether they need assisted living or specialized memory care, our dedicated, highly trained team offers personalized support in a comfortable, secure environment. Every resident will benefit from a tailored care plan, helping them age in place with peace of mind. With on-site nursing and a commitment to quality assurance, families trust our community to deliver the right level of care at the right time—all under one roof.
Age in Place
Many senior living facilities do not have the capabilities to adjust their care when a resident’s health changes or declines, and we know how frustrating it can be to have to move in and out of different buildings. Our levels of care allow us to adjust care plans as medical needs change to provide the best opportunity to stay with us, without having to change buildings.
Age Together
Many couples who have spent their entire lives together may start to experience different needs in the late stages of life. With our care model, they can continue making memories together and receive individualized levels of care, all under one roof.
Care Options
Assisted Living
Our residents experience a revitalized social life and thrive in their golden years with individualized care, all under one roof.
Assisted Living
Memory Care
Specialized care for residents facing challenges associated with Dementia, Alzheimer’s disease and other types of memory impairment.
Memory Care Facility
Meet Our Administrator
Carrie Catherwood, RN
Carrie holds her licensure as a Registered Nurse in the state of Tennessee. She is also a Certified Dementia Practitioner with a certification in wound care. As a Registered Nurse, Carrie can assess and manage all of the unique needs of our residents, ensuring that we are providing the highest level of personal care possible.
Standard of care
A Higher Standard of Care
We only hire people that have a passion for caring for others. We are dedicated to providing a safe, and meaningful environment where your loved one will always feel like the staff that is taking care of them are extended members of their own family. Our highly-trained staff provides individualized care plans that balance physical well-being, safety and overall health while encouraging the ability to maintain one’s independence.
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Nurses on-site 24/7
Licensed nursing professionals on-site 24/7. Many other facilities will only have nurses on call. We keep a certified nursing professional on-site to ensure that should a medical need arise, we are able to address it at any hour of the day or night.
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Provider Choice
Routines are a staple of a healthy life, and we want to ensure our residents can continue the ones they had prior to moving in with us, which is why residents can choose to keep their personal physician, if they so please.
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Concierge Services
We offer services like a mobile podiatrist and more to make our residents’ lives as convenient as possible.
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Quality Assurance
Expert oversight from our Director of Quality Assurance, Joann Kulniszewski, and her team working to promote the best possible resident outcomes.
Medical Partnership
Hands-On Oversight
By our Medical Directors, Dr Christen Fleming
Dr. Fleming was born in Texas, raised in a suburb of Chattanooga and moved to Knoxville as a college freshman. With family in the area, she fell in love with the city (and her husband!) and knew she wouldn’t leave Knoxville for long. She completed undergrad at UT in finance and small business management. She then attended medical school at UT Health Sciences Center in Memphis and completed residency in Internal Medicine at UT Medical Center in Knoxville.
Dr. Fleming practiced primary care in an outpatient setting for 5 years before stepping back to spend time with her 3 beautiful children and husband. She loves the long term relationships she forms with patients in a primary care setting and the satisfaction of improving patients’ health over time. Dr. Fleming loves teaching patients, friends and family alike about how to improve their health and reach their medical goals.
In her free time, Dr. Fleming loves to travel, volunteer at her church and her children’s schools, spend time with family and friends, watch her children’s and UT’s sports, and explore our beautiful city/region.
At Northshore Heights, our residents have the opportunity to keep their current physician, but if they wish to switch to our medical directors, they will gain the added benefit of Telemedicine which includes:
• Access to a doctor without leaving the comforts of our community
• Reduction of unnecessary emergency room visits
Common Questions
Frequently Asked Questions About Our Care Options
How do I know which level of care is right for my loved one?
Every resident’s story and needs are unique, and that’s exactly how we approach care planning at Northshore Heights. We start with a personalized care assessment that looks at your loved one’s health, daily routines, and safety needs — both short and long-term — so the right level of support is in place from day one.
What is the difference between assisted living and memory care?
At Northshore Heights, assisted living means help with the day-to-day — medication reminders, bathing, dressing, and the small details that make life easier — all while residents enjoy our close-knit community and full calendar of activities. Memory care builds on that foundation with a more structured environment, specialized programming, and closer oversight designed specifically for residents living with Alzheimer’s or other forms of memory loss.
When should families start exploring senior care options?
The best time to start looking is before you feel like you have to. Families who visit Northshore Heights early have the time to ask questions, tour our community, meet our staff, and find the right fit for their loved one’s personality and needs. Early planning means a smoother transition, less stress, and the peace of mind that comes from knowing your loved one is in an environment that truly feels like home.