Our Community
Our Resident council at Northshore Heights ensures no voice goes unheard.
Your loved ones have the right to influence their quality of care by sharing their opinions, concerns, and ideas in our resident council meetings. Recently, Northshore Heights’ residents requested fried bologna sandwiches be added onto the always available menu, a Southern staple. Bologna was added on and multiple residents happily enjoy the sandwich several times a week.
Company culture
Northshore Heights, LLC is operated by Hamister Group,LLC, a family business focused on excellent customer service and care for each and every resident. Our management team is more intimately involved in the lives of our residents than other corporate management groups. We strive for open communication and transparency and providing the highest level of customer service, which is accomplished through:
VALUES
Our values of Honesty, Integrity, Work Ethic, Accountability, Respect, and Trust
are at the core of who we are and what we do each and every day.
Honesty is the foundation of trust between our co-workers, customers, and communities we serve.
I will always tell the truth.
Integrity is living according to our values.
I will do the right thing, even when no one is watching.
Work Ethic is our personal commitment to being dependable and hardworking.
I will be a valued contributor to our success.
Accountability is taking responsibility for our personal actions.
I am responsible for my actions.
Respect is behaving in ways that demonstrate our caring and consideration for all.
I will live by the Golden Rule.
Trust is our reliance on team members.
I will be trustworthy to myself and others.
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